Punch above your weight.
As an SME it is often challenging to provide the same service levels as Enterprises and the notion of outsourcing or off-shoring is certainly useful from a price perspective, but, managing such an endeavor can be more of a complication than a solution.
So, how do you provide a support channel that is cost effective, easy going on people’s time and of a standard that your clients feel is professional, on the ball and fundamentally reliable?
Well, using live chat is a good start and then making sure you select a provider that can give you the 100% uptime guarantee, (which we can), to ensure you are not embarrassed in front of your clients.
And, once you’ve got the hang of things you may want to add a little profiling or automated processing to the mix and give proactive, customized and targeted invitations to various visitors.
We know what it means to be an SME so we would be thrilled to have the chance to earn your business and help you make those breakthroughs in sales and support.