Monitoring

Know where your visitors come from and understand their needs

Track visitors footprints and identify their preferences

	Multi-Website Monitoring ActiveReception can support multiple websites and have operators assigned to multiple domains. A unique feature not offered by our competitors is the inclusion of multiple website management, simultaneously. If your company has more than one website you will be able to handle support with a single operating console. Also a great opportunity for support companies wishing to use ActiveReception is their ability to enhance their level of support services without incurring massive setup costs.
	Visitor data view The user-friendly operator console allows you to monitor the visitors on your website and access relevant data such as visitor IP address, pages visited, how long they have been browsing for and much more. Useful information that could be used to help qualify visitors as potential sales, by offering the option for obtaining not just navigation, location and technical data, but personal data capture, such as: name and e-mail address.
	Referrer identifier Get real time information from where your visitors came to your website. This will help you to optimize your search marketing campaigns and know the most effective traffic generators to your website.
	Keyword tracking Get real time insight of the keywords that your visitors type when searching for your site. This option gives you an unique power of understanding the true need and behavior of your visitors. You can understand what they are looking for and offer it at the point they need it, which will bring you more traffic and improve your online support and sales.
	Filter visitors according to web page New feature that improves the performance of the operator console by filtering the visitors of the particular web page on your website. If you have a current marketing campaign or new offer, filter visitors viewing only that part of your website relevant to that campaign. Or, if you have operators assigned to products, make them able to view their target visitors only, with just one click!