Canned Messages

Frequently used phrases like: "Good morning. How may I help you? Have you seen our latest product/service?," can be saved as a canned response allowing the operators to send with just one click, instead of typing out the whole message.

 

Document Management

Manage a structured database of documents with marketing, support or sales related information. Furthermore, this option allows document sharing, resulting in a highly automated information flow between all operators and visitors in ActiveReception.

 

Push URL

This option allows the operators to manage a database of useful URL links and use them in live chat conversations to actively open a browser window on a visitors computer, with the webpage displaying additional info.

 

Having prewritten messages 'ready to send,' will help you to cut down on the time needed for typing and maximize operator efficiency thus improving your response speed infront of the visitor and achieving the full work potential of operators.

 

With this useful option you can proactively respond for each information requested from your visitors. Instead of uploading documents on the website or sending them by e-mail, you can cut time by sending them within the chat conversation.

 

You can actively do 'all the work' for your visitor by showing them pages they may not otherwise visit, in the interest of closing a sale or just sending pages with useful information about your offer.