Traffic reports

Traffic reports will help you to measure your online traffic, with the group-by options for generating daily, weekly or monthly reports. These reports record your repeated visits, unique visits and visitor frequency.

You can use the reports to gain relevant insight of the immediate or long term feedback from online marketing campaigns. Analysis of reports will help you get the most value and optimum performance from your overall marketing and support processes.

 

Chat Reports

These reports generate statistics such as: number of chats received, rejected, missed etc, and also measure the end conversion rate of your website effectiveness.

With these statistics you have detailed view of your live chat performance, by knowing how many of your chats converted visitors into buyers. Additionally, it may allow you to grade your operators and see which are being most productive.

 

Geo Location
 

The geo location reports display the list of countries from where your visitors mostly come from.

With this report you can gain useful information on your most successful geographic target markets, and can help you build your targeting strategy based upon relevant data.

 

Usage Analytics
 

The usage reports contain records of your operators’ performance and usage of ActiveReception, such as: login date/duration/time, and accepted/rejected/initiated/redirected chats.

These reports allow managers to review individual operators, helping them to organize, manage, and control the productivity and efficiency of their ActiveReception operators.

 

Chat transcripts

ActiveReception keeps records of all chats performed on your website. With our new filters, you can now refine your search of chats initiated just from operators/clients, from a specific webpage. You can also see transcripts of all redirected/accepted/rejected as a group or an individual field.

You don’t have to worry if you forgot what a certain customer told you during a specific chat. Additionally, we have added additional filters for your own comfort while browsing through the chat transcripts. Most of the time you’ll probably be looking for the chats where actual conversation happened (chatted).

 

Weekly summary

The reports are created in pdf format and a link is sent to you by e-mail, so that you receive a weekly summary update of your Live Chat usage and performance.

A new feature we have installed helps managers to follow ActiveReception usage and efficiency on a weekly basis, summarized in a easy to review report. The report incorporates: your weekly web traffic data, your chat activity for the past seven days, your logging in/out, use of application and all time statistics.