HELPING YOU DECIDE
- How will I benefit from ActiveReception?
- How is Active Reception better than other chat systems?
- Do customers really buy more if they chat with a live operator?
- Can I have a trial version?
- How much time is required to implement ActiveReception?
- Can I use ActiveReception on multiple domains?
- What kind of functionality guarantee do you provide?
- What kind of hardware and software do I need to be able to use ActiveReception?
- Do our web site visitors require any special applications?
- Can I transfer the chats from operator to operator?
- Can I push web pages to visitors with ActiveReception?
- How many clients at once can one operator deal with?
- What are common responses or, "Canned Messages";?
- Can we still receive messages if we're offline?
GETTING STARTED
TECHNICAL QUESTIONS
- What is on-demand?
- Does the chat button slow down my website
- Do I require specific type of hardware or software to use ActiveReception?
- Which platform is AR built on?
- Is the chat invitation blocked by pop-up blockers?
- Do my website visitors need to download any plug-ins to chat with me?
- Does ActiveReception function on all browsers?
- Is the application secure?
Q: How will I benefit from ActiveReception?
ActiveReception helps your customer service exceed the expectations of your website visitors without the need to make costly changes and extravagant plans to your existing business. A simple operator console accessed through your web browser is all you need to proactively increase your sales and simultaneously decrease your support costs.
Q:How is Active Reception better than other chat systems?
ActiveReception has been developed by specialists in support and e-commerce with a view to giving you all the functionality you need in one fantastically simple and user-friendly operator console. We have one easy to follow plan that gives you the maximum functionality all the time; there are no ‘hostage’ functions that require you to upgrade to a more expensive package. You pay for Seats & Sites. Please see our features and benefits to see all the powerful functionality packed into Active Reception.
Q: Do customers really buy more if they chat with a live operator?
Many consultancies and marketing companies have conducted research in this area and have conclusively determined that consumers are ready and willing to spend more money if they can chat with an operator prior to or during a transaction. In fact, to date, businesses offering a real time communication facility have reported an average increase in sales by 18% or more as their research has discovered that customers are 3 times more likely to purchase once they have engaged in conversation with a professional representative.
To help you make an informed decision we gladly offer you a 30day free trial of ActiveReception; no installs or obligations. After this period you will be able to decide how many operators you need and easily continue using the application without interruption of service.
Q; How much time is required to implement ActiveReception?
It takes only a few minutes to start using ActiveReception on your website. Once you have pasted the code snippets onto your web page(s) you simply login, follow the simple two step set up guide and you’re in business!
Q: Can I use ActiveReception on multiple domains?
Of course! ActiveReception is sold on a Site & Seats basis allowing you to add as many sites to your subscription as you like without limitation.
Q: What kind of functionality guarantee do you provide?
We are the only company that guarantees you 99.99% uptime. If our server is not in service for any more than 5 minutes in any given month then we will refund you! This does not include scheduled periodical maintenance which will be performed during off peak hours for minimal interruption to service.
Q: What kind of hardware and software do I need to be able to use ActiveReception?
Other than a PC with Internet Access and a browser you don’t need anything extra. There is nothing to install and all the application upgrades are performed by our engineers for free on our hosted system.
Q:Do our web site visitors require any special applications?
ActiveReception has been developed to run in any web browser and any operating system. Best performance is achieved through Mozilla Firefox or Internet Explorer. Java Applets are not required to run on the visitors computer because ActiveReception functions on a simple Java script. These days almost every browse is Java script enabled.
Q: Can I transfer the chats from operator to operator?
Yes, in a couple of clicks you can have your customer chatting to a fellow operator in the blink of an eye along with the full transcript of the conversation up to that point.
Q: Can I push web pages to visitors with ActiveReception?
Sure. It is very easy to show the customer on which page to find the information he needs. A new window with the pushed webpage will open on the visitors monitor.
Q: How many clients at once can one operator deal with?
The number of clients the operator can chat with is unlimited but there are human limitations which will determine how busy one single operator can get. If you have 5 fast paced chats it may keep your operator busier than in a situation where 15 customers are chatting but with infrequent questions. It is possible to choose to restrict the number of chats each operator can simultaneously manage.
Q: What are common responses or, ‘Canned Messages’?
Common responses are predefined answers to some repetitious questions or phrases, such as, “Good morning, may I help you?” Through the very simple to use operator console you can navigate to the canned messages configuration page and set up as many messages as you like; even organize them by department or keep them private for use only between operators.
Q: Can we still receive messages if we’re offline?
Yes, when your all operators are logged-out, your website visitors will see off-line status graphic as it changes automatically. The visitor can click on this and ‘Leave a message’.
Q: Is the free-trial period really FREE?
Yes, you have no obligations in this period. We do not require any payments forwardly to use it. After the period, you’re completely free to decide upon continuing usage with a subscription that suits you or just leave it. We do not oblige you to sign up to newsletters or targeted advertising and there is definitely NO spyware catch to this.
Q: How do I start usingActiveReception?
During your signup process, please go to the "Getting Started" page, and follow the simple 2-step guide.
Q: How much time does it require to implement ActiveReception code on my website?
As long as it takes to copy the code snippet onto your website; generally only a moments work. If you need help with this then we are available to guide you through the process.
Q:How to add Active Reception code on my website?
Just copy the code you got in the e-mail (after getting the free trial), and paste it in a position of your web pages where you want to have the chat button.
Q: How can I continue using the application after the free-trial period?
It’s a very simple procedure. Just go to www.activereception.com and login with your "administrator" username and password that we issued to you. You can then choose your subscription to accommodate your needs. You will be given this information via email upon signing up for the free trial so no need to remember this!
A lowered cost of ownership as there are no maintenance costs or upgrade costs. No installations are required, since the application is accessible on secure hosts. You do not have to have the technical expertise in your company to keep the system operational; effectively, software-as-a-service.
Q: Does the chat button slow down my website
It won't affect the work of your website. ActiveReception chat button uses background requests to communicate with our server which don't interfere with the work of your website.
Q: Do I require specific type of hardware or software to use ActiveReception?
No specific hardware is required. Only access to the internet and web browser which has java script enabled and set up to accept from 1st party cookies.
Q: Which platform is AR built on?
ActiveReception is build in PHP/MySQL using AJAX and javascripts.
Q: Is the chat invitation blocked by pop-up blockers?
The chat invitation window is initiated on the website itself and thats why is not blocked by the pop up blockers.
Q: Do my website visitors need to download any plug-ins to chat with me?
In order to chat with your operator, your website visitors only needs a web browser which has enabled javascript and set-up to accept cookies (1st party).
Q: Does ActiveReception function on all browsers?
Yes. We highly recommend the use of Mozilla Firefox and Internet Explorer, but other browsers are not excluded.
The chat interaction window is hosted on a SSL certificated server which enhances the security of the conversations. The application itself is hosted on RackSpace, which is a world leader in web hosting solutions and uses up-to-date security solutions.
