When all you’ve got is a hammer, everything’s a nail…

If the tools at your disposal are the wrong kind then you are susceptible to still use them and end up in more of a dilemma that before you started.

With tight budgets it is often call centers that are looked at as ways of taking big chunks out of OPEX requirements…reduce the people, reduce the cost.  If you can’t reduce the people, use cheaper ones!  Right?

Well, maybe.  But there is an alternative, keep the quality ones and increase the number of inquiries they serve each day.  In fact double their inbound inquiry volume or more.  In theory, reducing your head count requirements by half.

How is this possible?  When someone is on the phone they can’t be talking to someone else as well.  That’s true, but with live chat and behavioral profiling we can determine who would be about to make a call to your call center…(they searched for your company and then went to the contact page to get your number for example), and proactively initiate a live chat conversation with them.

Your call center operator can use the in-built efficiency tools to manage multiple inquiries simultaneously; in fact, experienced people can often manage ten customers at once, (wow, a 90% decrease in costs…well, not entirely but you get the picture).

And, we are so confident of the savings that we even have a performance based license just sitting here ready for you.